FAQ - Frequently Asked Questions

Washing and drying methods

Machine wash

  • Turn the garment inside out : This helps preserve the flocking by reducing wear due to contact with other clothes or the machine drum.
  • Use a washing bag : A fine mesh bag is ideal for limiting friction and protecting the flocking from possible damage.
  • Gentle program : Choose a delicate cycle to avoid excessive agitation which could damage the fabric or prints.
  • Controlled soaking : If you soak the garment, limit the duration to prevent the flocking from peeling off.

Hand wash

  • Suitable temperature : Wash in cold or lukewarm water. Hot water can weaken the glue used for flocking.
  • Gentle cleaning : Clean stained areas gently to avoid damaging printed elements.

Drying

  • Inside Out : Dry the jersey inside out to protect the flocking from direct sunlight, which can cause fading.
  • Avoid wringing : Use a gentle spin cycle or your machine's dehydration program to preserve the garment's shape.
  • Air dry : Allow to dry in a ventilated area, away from direct sunlight, to prolong the life of the fabric.

Flocking repair

  • Ironing : If the flocking starts to come off, you can use an iron. Place baking paper between the iron and the fabric, then apply light pressure to set the flocking. Do not overheat and always test on a small, inconspicuous area before proceeding.

Delivery and orders

Orders blocked in customs

If your order is held by customs, we are automatically notified. We will ship you a new order and you will receive a tracking number within 3 business days.

International deliveries

Yes, we ship worldwide.

Estimated delivery times

  • France : 9-15 working days
  • United States : 9-20 business days
  • Canada, Europe : 9-15 business days
  • Australia, DOM-TOM : 25-35 working days
  • Central and South America : 9-15 business days

Cancellation of order

You have up to 48 hours to cancel your order. Log in to your account (or create one with the email address used when purchasing), then go to your order history to cancel.

Missing order confirmation

If you do not receive a confirmation email after your purchase, it means that the email address provided is incorrect.

Size Issue and Returns

Unfortunately, we cannot accept returns due to size errors. Please be sure to check the size guide before ordering. However, if there is a problem on our part, we will immediately issue a refund.

Data Privacy

Your information is strictly confidential and will never be shared with third parties. We only use the data necessary for shipping and invoicing.

Problems with your order

In case of defective product or shipping error, contact us at u2mmaillot@gmail.com . If after 20 business days you have not received your order or tracking number, contact us at this address as well, provided that the email address provided when ordering is correct.

Frequently Asked Questions About Shipping

  1. What are the processing times?
    After receiving your order, a quality check is carried out. Processing takes on average 4 to 8 working days.

  2. When will my order be shipped?
    Items are shipped within 1-8 business days after processing.

  3. Can I track my order?
    Once shipped, you will receive an email with the carrier's contact details and a tracking number to track your package.